A typical party rental of any item is 6 hours. If extra hours are needed, please call for additional rates.

Yes. A $50.00 deposit is required to hold desired equipment. The remaining balance is due upon delivery.

Should rain postpone or delay your function, we will make every effort to work with you to reschedule your event. We can also offer a rain check which is good for 1 year from the scheduled date of your event. All prior bookings must take priority over any rain date rescheduling. We will issue a full refund of your deposit if a rain check is not the best option for you.

PLEASE NOTE: Cloud 9 Moments reserves the right to cancel any delivery due to inclement weather (rain, winds exceeding 25 mph, or temperatures below 45 degrees) In this case a full refund of your deposit will be issued.

Sure, please inform us within 72 hours of your scheduled party. Here at Cloud 9 Moments we understand that emergencies arise at unforeseen times. Please let us know if you would like to reschedule your event. You may choose to have us hold your deposit for use at a later date. In this case a rain check will be issued. All prior bookings must take priority over any rain date rescheduling. Rain checks are good for 1 year from the scheduled date of your event.

We accept cash, checks and credit card. Please note credit card payments will be subject to a 4% processing fee.

Please Note There will be a $50 fee for all returned checks

Local delivery is always FREE; however, there will be a delivery fee if you are located 10 miles from ???, VA. Please call for rates in your area.

No, our inflatables are 250 to 450lbs. We cannot allow any pick-ups due to safety reasons. We set up and breakdown to keep all customers safe.

No, all jumpers must have on a clean pair of socks. No shoes, sandals, or sneakers are to be worn in the unit.

Grass, cement, gym floor, and driveways. Please make sure all set up areas are free of rocks, sticks, pine cones, and any other sharp object that may puncture the unit.

Sure, 2-3 adults at a time; and NEVER with children. Adults jumping with children can cause SERIOUS injury.

A responsible adult must watch the children at all times. Children should not be left alone to supervise themselves.

Yes, we clean and sanitize our inflatables after each event. The health and safety of our clients are our number one concern. This is the reason why we have extensive cleaning and safety checks once the equipment is delivered back to our location.